Report a complaint or safety concern

We take the safety of our candles seriously. If you have experienced an issue with one of our products, whether a quality concern, a safety incident, or an accident, please let us know using the form below. We will respond within 3 working days.

If you have been injured or experienced a fire or property damage, please contact emergency services first if needed, then report to us immediately.

Follow Us on Social

A wooden desk with a closed laptop, a glass vase with a purple flower, a beige desk lamp, books, a spiral notepad, and a small ceramic vessel, set against a plain wall with sunlight casting shadows.
A minimalist workspace with a wooden desk, white vase with dried flowers casting shadows on the wall, a closed laptop, a glass of water, a blue notebook, and a pen, illuminated by soft natural light.
A person working on a laptop at a desk with a notebook, pencil, and glass of water.